USAGE DATA POLICY

Effective Date

February 26, 2026

Overview

This Usage Data Policy explains what information Ourfirm.ai collects to improve our Services and what we explicitly do NOT collect or use. This policy is part of our broader commitment to protect your Customer Data.

Definition of Usage Data

"Usage Data" means information reflecting the access, interaction, or use of the Service by or on behalf of Customer including:

• Statistical Analysis: Aggregated metrics and derivative analytics based on the above
• Click-through and Click-stream Data: Where you click and your navigation path
• Visit and Session Data: When you log in and how you navigate
• Features and Functions: Which features you access and use
• Volume: Amount of activity on the platform
• Duration: How long your sessions last
• Frequency: How often you use the Services

Critical Exclusion

Usage Data does NOT include any Customer Data or Content.

What We Collect (Usage Data)

✅ Platform Usage Metrics

• Number of documents created or edited (count only, not content)
• Time spent on different screens or features
• Button clicks and menu selections
• Navigation patterns within the interface
• Features accessed (e.g., document generator, research assistant, case management)
• Login frequency and session duration

✅ Performance Metrics

• API call volume (not content)
• System response times
• Error rates and types
• Page load times

✅ Aggregate Statistics

• User interface effectiveness metrics
• Feature adoption rates
• Average session lengths
• Most popular features across all users

What We Do NOT Collect or Use

❌ Customer Data - NEVER Collected for Analytics:

• Any substantive content you create
• Notes, memos, or correspondence
• Research queries or results
• Legal strategy or work product
• Names of clients, cases, or parties
• AI-generated outputs you create
• Your prompts to the AI
• Text of your case files
• Content of your documents

❌ Not Used for AI Training:

• Any Customer Data
• Your generated content
• Your documents
• Your prompts

❌ Not Shared:

• Any personally identifiable information for analytics
• Your Usage Data with third parties for their marketing
• Customer Data with AI model providers (beyond what's necessary to generate your requested output in real-time)

How We Use Usage Data

Permitted Uses

Improve Platform Performance

• Fix bugs and errors
• Optimize system resources
• Identify slow-loading features

Enhance User Experience

• Improve interface design
• Identify confusing navigation patterns
• Understand which features users find valuable

Develop New Features

• Test new features with aggregate data
• Prioritize development roadmap
• Determine which capabilities users need most

Monitor Service Health

• Ensure SLA compliance
• Track uptime and availability
• Detect outages or degradations

Examples of Usage Data Analysis

✅ Permitted Analysis:

• "The case management feature has a 15% adoption rate"
• "Users typically access 3-4 different features per session"
• "Average session length is 45 minutes"
• "The document generator feature is used by 80% of active users"

❌ Prohibited Analysis:

• Using Customer Data to train AI models
• Examining case names or client information
• Reading prompts to understand legal strategy
• Analyzing the content of documents to identify topics

Technical Safeguards

Separation of Data Types

We maintain strict technical separation between:

• Usage Data: Collected separately through application telemetry, contains no Customer Data
• Customer Data: Stored securely, encrypted, accessed only to provide Services to you

Access Controls

• Usage Data: Accessible to product, engineering, and analytics teams for service improvement
• Customer Data: Accessible only to authorized personnel for service delivery and support

Data Processing Agreements

Our AI model providers (OpenAI, Anthropic, Google, Cerebras) are contractually prohibited from:

• Sharing your Customer Data with others
• Retaining your Customer Data beyond the immediate request
• Using your Customer Data to train their models

Your Rights

You have the right to:

1. Transparency: Ask questions about our data collection practices
2. Deletion: Request deletion of your Usage Data upon account termination
3. Access Your Data: Request information about what Usage Data we've collected about your account
4. Opt Out of Analytics: Contact us to request exclusion from aggregated analytics (note: this may affect our ability to provide optimal service)

Compliance

This Usage Data Policy complies with:

• Industry best practices for legal technology
• Our contractual commitments in the Data Processing Addendum
• Other state privacy laws
• California Consumer Privacy Act (CCPA/CPRA)

Changes to This Policy

We may update this Usage Data Policy to reflect changes in our practices or legal requirements. Material changes will be communicated in accordance with our Terms of Service.

Questions

For questions about Usage Data collection or this policy: